Operations Manager

Role overview

Operations and coordination

• Oversee daily operations; map, standardize and improve workflows; write SOPs, implement them and follow up on adoption.
• Track operational KPIs, report performance to management, identify gaps and bottlenecks, and provide coverage when needed.
• Coordinate with stock control, logistics, procurement and finance on imports, inventory and fulfilment.
• Maintain smooth information flow among clinics, B2B, client care and back-office teams.

Quality, people and growth

• Run regular quality-control checks on client care, branch operations and internal processes; keep documentation organized and audit-ready.
• Follow up on licensing, registrations, renewals and inspections under UAE healthcare and medical-device regulations.
• Supervise scheduling, attendance and performance; support recruitment, onboarding and training and help implement HR policies in line with UAE labour law.
• Support setup of new branches and business lines and build processes that can scale as the group expands.

Experience and skills

• At least 5 years of operations experience; UAE experience is sought, ideally in healthcare, medical devices, distribution or multi-branch retail.
• Hands-on experience writing and implementing SOPs and process improvements, plus experience supervising teams.
• Exposure to clinic or retail and B2B environments is preferred.
• Familiarity with UAE healthcare regulations, including DHA, MOHAP or DOH, and UAE labour law is preferred.
• Organized, detail-oriented, comfortable with numbers, and versatile enough to work on a branch floor or in a spreadsheet.
• Excellent English is required; Arabic is a plus.

Location and employment

• Dubai, UAE; full-time role.

Why join

• Work closely with top management in a fast-moving, growing group, with exposure across clinics, B2B, supply chain and corporate functions.
• Opportunity to grow with the group as it expands.