Operations Manager

Overview

Role Purpose

• Establish, operationalise, and scale the logistics and warehouse function in-region.
• A hands-on leadership role owning the end-to-end build, from international inbound through to local last-mile, while driving cost efficiency, inventory integrity, and operational excellence.
• What you'll build
• Warehouse setup & operational readiness
• Implement a structured cycle-count process to achieve and hold high inventory accuracy in the WMS.
• Oversee daily warehouse activity (packing, fulfilment, delivery coordination) and keep flow smooth across the team.
• Logistics coordination & vendor management
• Source, evaluate, and contract local courier partners across marketplace, B2B, and retail channels, assessing T&Cs, service levels, and cost.
• Coordinate timely, cost-effective international inbound and outbound shipments, managing customs clearance and documentation.
• Negotiate favourable terms with vendors and logistics partners, ensuring compliance with Incoterms and company policy.
• Process & system excellence
• Build, document, and own the end-to-end operating model (Inbound → Customs → Warehousing → Last mile), with SOPs covering 3PL management, inventory control, and cross-regional coordination.
• Lead implementation and optimisation of the ERP/WMS/POS platform, shipping workflow improvements that reduce error.
• Run a structured weekly coordination rhythm with the overseas HQ logistics team.
• Financial, admin & team
• Verify and process vendor payments with Finance, and reconcile inventory between internal systems and warehouse records.
• Coach the warehouse team and ensure all stakeholders, internal and 3PL, are trained on SOPs and systems.
• What you'll need
• Bachelor's degree in Logistics, Supply Chain Management, or related.
• 5 to 8 years in logistics, with proven experience in a setup, start-up, or process-improvement environment. Non-negotiable given the 0-1 nature of the role.
• In-house retail, e-commerce, or consumer-goods operations exposure.
• Strong command of warehouse workflows, international shipping, and import/export documentation, plus shipping/3PL systems and MS Office.
• A proactive, independent operator with sound commercial judgment on vendors, cost, and terms.
• Nice to have
• GCC/UAE market experience.
• Hands-on ERP experience, particularly proposing system improvements.
• Arabic language skills preferred.