Operations Manager

DHL eCommerce UK is part of Evri Group, operating a dedicated premium parcel delivery network for businesses and consumers across the UK. With 55 depots and a dedicated van fleet, we connect retailers and businesses with their customers, specialising in deliveries that need extra care, security and flexibility.

Our services include next-day delivery six days a week, with 48-hour delivery to Northern Ireland and the Highlands, timed delivery options, and secure handling of fragile and high-value parcels, supported by PIN and ID verification.

For business customers, we offer consolidated deliveries from multiple suppliers in one daily visit, consistent drivers who understand their sites, business-hours delivery and store-to-store services. Dedicated account management, specialist customer support and straightforward integrations help businesses of all sizes grow with us.

We’re investing in our infrastructure, technology and people to strengthen our network and improve the customer experience. Joining now means helping shape the next stage of an established premium delivery business, backed by the investment and capabilities of Evri Group. We welcome people who care about delivering excellent service and want to play a part in what comes next.

Operations Manager – Nights

Evri Premium (DHL eCommerce UK) | Coventry Hub
Salary: £49,500 – £55,000 per annum | Permanent

About the Role

Evri Premium is looking for an experienced Operations Manager to join our team at Coventry Hub, leading our night shift operation.

Reporting to the Site Manager, you will take ownership of the day-to-day site operation, ensuring service levels, operational KPIs and business objectives are consistently achieved. This is a key leadership position requiring a proactive, hands-on approach, with responsibility for driving performance, developing people and maintaining the highest standards of safety, compliance and operational efficiency.

You will play an integral role in ensuring the operation runs smoothly, efficiently and cost-effectively, while building a motivated, accountable and high-performing team.

Key Responsibilities

• Lead, motivate and develop operational teams, managing performance, attendance, recruitment, inductions and colleague development.
• Drive operational performance, taking ownership of KPIs, productivity, service standards and continuous improvement initiatives.
• Manage operational resources and costs, monitoring budgets, forecasting staffing requirements and identifying opportunities to improve efficiency.
• Maintain the highest standards of Health & Safety, security, risk management and regulatory compliance across the site, ensuring company policies and procedures are consistently followed.
• Oversee driver and subcontractor performance, ensuring service level agreements, driver standards and customer service expectations are achieved.
• Work closely with the Site Manager and wider management team, providing accurate performance information, maintaining site records and delivering operational improvements in line with business objectives.

What We're Looking For

• Significant operational management experience, ideally within logistics, transport, distribution or a fast-paced warehouse environment.
• Proven experience leading and developing teams of 12 or more colleagues.
• Strong understanding of KPI management, productivity, statistical analysis and operational reporting.
• Experience managing budgets, workforce planning and operational performance.
• Excellent leadership, communication and problem-solving skills, with the ability to make informed decisions and drive accountability.

The Opportunity

This is an excellent opportunity for an established operational leader to take ownership of a key night shift operation within Evri Premium, making a direct impact on service delivery, team performance and overall site success.

Location: Evri Premium, Coventry Hub
Contract: Permanent
Shift: Nights
Salary: £49,500 – £55,000 per annum

Everyone Belongs at Evri Group

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.