Operations Manager

Role Overview

Responsibilities Include

• Responsible for customer retention, employee retention, and service center EBITDA.
• Continually monitor and balance labor utilization with production to optimize overall efficiencies.
• Responsible for all inventory and fleet within the service center.
• Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead.
• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center.
• Set a clear vision and expectations for the work group.
• Strive to achieve high operational efficiency and effective labor management.
• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services.
• Execute plans provided for improvement and report progress.
• Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals.
• Meet KPI standards.
• Work with talent team for hiring needs.

Qualifications

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.
• Preferred a high school diploma or related education.
• General understanding of Profit and Loss.
• A US driver’s license that has been valid for a minimum of 3 years is required.
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years).
• A drug test and background check will be performed on all new hires.
• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

What We Offer

• Competitive annual salary $60,000-70,000/year.
• Performance bonus.
• Company vehicle provided.
• Company gas card provided.
• Company iPhone provided.
• Group Health, Dental, and Vision plans.
• Pet insurance, Life insurance, and EAP benefits.
• 401K with employer match.
• Paid holidays and paid time off.
• Opportunity for advancement.
• Upbeat and exciting company culture and much more!

About Aptive