Operations Manager

Job Summary

Essential Job Functions

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Ensures teamwork and enhances cooperation between all departments.
• Maintains accurate records and safeguards all vending machines, Convenience Store items, video tapes and Sport Court equipment (as available).
• Cooperates with General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and all Front Office staff to ensure proper suite inventory controls.
• Manages the Spirit Reservation computer.
• Manages and maintains a relationship with the Property Management System provider.
• Works with maintenance to ensure proper key controls.
• Maintain departmental budget and staffing levels in relation to occupancy levels.
• Maintains accurate payroll and employee records. Performs timely and fair reviews.
• Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
• Maintain the Market, lobby, and front office area to highest standards.
• Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem-solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education

• BS or BA in Hotel Administration or Management

Experience

• Hotel level front office experience, preferably with FOSSE.
• Two years of previous team management or supervisory experience.

Physical Requirements