Operations Manager

Role overview

Duties and responsibilities

• Execute the company’s vision, mission, values, and strategic plans; lead national partner meetings quarterly or annually.
• Manage partner recruitment and create a regional pool of trained partners.
• Implement hiring packages and ensure partners comply with legal requirements and departmental guidelines, policies, and procedures.
• Support regional teams with partner performance management and lead partner changeovers with vendors.
• Manage partner issue escalations and attend legal discoveries on behalf of the company when required.
• Collaborate with account management and retention teams to resolve partner issues and develop programs and plans.
• Conduct calibration walks with account management teams and partners.
• Maintain partner data integrity in Salesforce; manage company technology and assets.
• Follow health and safety policies, protect company assets, and perform related duties as required.

Requirements and competencies

• Post-secondary degree in business administration or a related field.
• At least five years of operational experience and five years in a progressive management role.
• Frequent travel within the designated territory or outside the province may be required.
• Ability to work rotating flexible shifts and address concerns in a 24/7 environment.
• Strong business acumen, planning, communication, conflict-management, negotiation, problem-solving, and time-management skills.
• Technology competency and ability to manage budgets and costing.
• Expertise in floor-care and cleaning procedures is an asset; Spanish is preferred in Ontario West.

Work arrangement

• Frequent travel within a designated territory or outside the province is expected.

About the company