Operations Manager

Role overview

Responsibilities

• Plan and supervise clinic operations and school-screening schedules, staffing, equipment, and logistics.
• Recruit, onboard, train, and supervise screening and support teams in coordination with leadership.
• Ensure equipment readiness, consumables availability, infection-control practices, and adherence to approved SOPs.
• Coordinate consent collection, accurate data capture, clinician review, and timely parent reports.
• Manage parent and school communication, referral coordination, and follow-up tracking.
• Monitor attendance, productivity, reporting turnaround, service quality, and operating costs.
• Resolve delivery issues, document incidents, and promptly escalate clinical concerns to the appropriate clinician.
• Maintain operational records and improve workflows using digital tools and regular team reviews.
• Support quality audits and expansion to new partner locations.

Requirements

• A BDS degree, a degree in Optometry, or a relevant recognized qualification in Behavioural Therapy is required.
• Preferably 3–6 years of relevant healthcare experience, including team supervision or operations coordination.
• Experience in clinics, school-health programs, community screening, or child-development services is preferred.
• Strong planning, staff coordination, parent communication, and digital documentation skills.
• English communication is required; Kannada is an advantage.
• Willingness to travel locally between partner schools and clinics is required.
• A child-centred approach, sound judgement, and attention to privacy, consent, and service quality are expected.

Professional scope

• Clinical activities must remain within each professional's qualifications, registration requirements, and authorized scope.
• Clinical decisions and abnormal findings must be referred to the appropriate supervising clinician.

Success measures

Application

• Applicants are asked to provide a CV, professional qualification, and a short example of a team or service-delivery improvement they led.
• Do not include identifiable patient information.