Operations Manager, Auto

About Upstart

The Team

How You’ll Make An Impact

• Lead and develop a team of Title Administration Specialists, setting clear performance expectations and driving consistent execution across productivity, quality, and turnaround-time goals.
• Oversee lien perfection and title management operations, including aging and unresolved title exceptions, to support timely and accurate processing.
• Use operational data and performance trends to identify root causes, prioritize opportunities, and implement process improvements that increase efficiency, quality, and scalability.
• Strengthen operational controls and workflows to support consistent execution of state-specific, regulatory, and compliance requirements.
• Partner across Operations, Compliance, Product, Analytics, Workforce Management, and Training to resolve operational challenges and improve processes.
• Use Generative AI and other available tools responsibly to accelerate analysis, documentation, knowledge management, and problem-solving while applying appropriate human review and judgment.

Minimum Qualifications

• Experience directly managing a frontline operations team in a metrics-driven environment, including responsibility for employee performance and development.
• Experience managing operational performance against measurable productivity, quality, or turnaround-time targets.
• Experience using operational data and performance metrics to identify issues and implement process improvements.
• Experience managing operational workflows subject to documented quality, compliance, or regulatory requirements.
• Experience leading operational process changes from identification through implementation and measurement.

Preferred Qualifications

• Knowledge of auto title administration, lien perfection, title management, or related servicing operations.
• Experience working in financial services, lending, fintech, or Auto operations.
• Experience partnering with cross-functional teams such as Product, Analytics, Compliance, Training, or Workforce Management.
• Knowledge of quality management, learning and development, compliance oversight, or operational process optimization.
• Ability to use Generative AI tools to support operational analysis, process improvement, knowledge management, and team productivity while applying appropriate human judgment.

Position Location and In-Office Requirements

• This role is available in Columbus, OH (Easton office).
• The team operates on the East coast time zone.
• You will be required to work from the Easton office 2 days per week.
• As a digital first company, the majority of your work can be accomplished remotely, but employees are encouraged to spend high quality time in-person collaborating via regular onsites.

Compensation

• The anticipated base salary for this position is expected to be within the range of $79,000 - $109,200 USD for Columbus, OH.
• In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

What You'll Love

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually.
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage including medical, dental, vision, and wellness resources.
• Paid time off, sick leave, company holidays, paid family and parental leave, and family-centered benefits.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, annual wellness allowance, and annual productivity allowance.
• Connection and community through team events, all-company updates, and employee resource groups (ERGs).