Operations Manager
Role Overview
The Operations Manager is the General Manager's right hand and one of the most important leaders in the building.
You lead the team on shift, serve as Manager on Duty, and keep operations moving across the café, the park floor, and party events.
When the park is busy and the pressure is on, you are the steady presence who keeps the team confident and the experience smooth.
It is also a role with a clear path forward; many of our strongest General Managers grew from here.
Full Job Posting
What You'll Do
- Serve as Manager on Duty, present and aware across the whole park during your shift
- Keep guest-facing areas clean, staffed, and ready, and handle guest issues on the spot
- Assign zones, set clear expectations, and coach the team in real time
- Hold the team accountable for tasks, safety, and service with fairness and consistency
- Lead proactively so problems are prevented before guests feel them
- Complete opening, shift-change, and closing procedures, checklists, deposits, and reporting
- Keep the park guest-ready and safe, and keep the café stocked and running on time
- Growing as a Leader Here
- We do not just hire leaders, we develop them. Every park leader grows through Intentional Leadership, our leadership development program built on a simple idea: great leadership is built on purpose. As an Operations Manager, you are expected to be both an exceptional manager and an exceptional leader, and this program is a real part of your path toward running your own park.
- What We're Looking For
- An ownership mindset; you treat the shift and the park's results as your own
- Hands-on leadership; you set the standard alongside the team
- Steady under pressure; the team borrows the leader's energy
- A coach; you give clear, real-time direction and hold the standard
- Strong organization and clear communication with team members and guests
- What You'll Need
- Experience leading teams in a fast-paced hospitality or customer-facing setting, ideally 15 or more people on a shift
- Current ServSafe Manager Certification, or completion within 30 days of hire
- Availability for weekends, evenings, and holidays; Friday, Saturday, and Sunday are required, across opening and closing shifts
- Willingness to be hands-on, including cleaning and park prep alongside the team
- Ability to stand, walk, and move for extended periods and lift up to 50 lbs
- Ability to pass a background check and drug screen
- Ready to lead the floor and grow with us? Apply today.
Qualifications
- An ownership mindset; you treat the shift and the park's results as your own
- Hands-on leadership; you set the standard alongside the team
- Steady under pressure; the team borrows the leader's energy
- A coach; you give clear, real-time direction and hold the standard
- Strong organization and clear communication with team members and guests
- What You'll Need
- Experience leading teams in a fast-paced hospitality or customer-facing setting, ideally 15 or more people on a shift
- Current ServSafe Manager Certification, or completion within 30 days of hire
- Availability for weekends, evenings, and holidays; Friday, Saturday, and Sunday are required, across opening and closing shifts
- Willingness to be hands-on, including cleaning and park prep alongside the team
- Ability to stand, walk, and move for extended periods and lift up to 50 lbs
- Ability to pass a background check and drug screen
- Ready to lead the floor and grow with us? Apply today.
About Lava Island
Private indoor play and adventure park operator serving families with screen-free recreation, parties, food, and active play.
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