Operations Manager - Analytical Field Services and Warehouse Leader - Columbus, Ohio

Role overview

Installation and customer operations

• Manage equipment installation to company and customer specifications.
• Represent the company in customer interactions and promote customer satisfaction.
• Manage field modifications to customer and company standards; address repairs and recurring discrepancies.
• Analyze financial data to identify continuous improvement opportunities and new revenue streams.

People and cost management

• Supervise Installation Department associates, the Columbus-area parcel truck fleet, and equipment warehouse associates.
• Plan, assign, and direct team work; explain procedures; provide training and performance feedback.
• Manage budgets, labor, and warehouse costs; conduct associate check-ins and oversee goals and objectives.
• Ensure compliance with company policies and procedures and perform other supervisory tasks as needed.

Education and experience

• Two-year associate degree.
• Five years of warehouse leadership experience and two years of supervisory experience.
• One year of relevant installation experience is desired.

Skills and abilities

• Proficient computer skills and ability to learn a variety of software programs.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• Ability to analyze data, communicate clearly, prioritize work, solve problems, meet deadlines, and maintain quality and accuracy.
• Ability to interpret business, technical, and regulatory materials; write reports and procedures; and present information to groups.
• Ability to calculate common business figures and apply basic algebra and geometry.

Schedule

• Monday through Friday schedule, with Saturdays required when needed.

Workplace

• The role includes field installation work and supervision of a warehouse and parcel truck fleet in the Columbus metro area.

Benefits

• The employer states that it offers a competitive salary and benefits including medical, dental, and paid time off.