Operations Manager, AMZL
Role Overview
Lead and develop a team of salaried and hourly employees in Amazon's operations network.
Oversee operational performance across safety, quality, attendance, productivity, and customer delivery expectations.
Operations workflows may cover first-mile, middle-mile, and last-mile delivery activities.
Key Skills for This Role
Full Job Posting
Role overview
Lead and develop a team of salaried and hourly employees in Amazon's operations network.
Oversee operational performance across safety, quality, attendance, productivity, and customer delivery expectations.
Operations workflows may cover first-mile, middle-mile, and last-mile delivery activities.
Key responsibilities
- Support, mentor, and motivate salaried and hourly employees.
- Lead large-scope projects with site and regional impact.
- Build and execute productivity plans using forecasts, productivity requirements, and load balancing with other leaders.
- Manage safety, quality, productivity, and customer delivery commitments.
- Work with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives.
Basic qualifications
- At least 3 years of employee and performance management experience.
- Bachelor's degree or equivalent, or at least 2 years of Amazon blue badge/FTE experience.
- Work a flexible schedule, shift, and work area, including weekends, nights, and/or holidays.
Preferred qualification
- At least 1 year of experience with performance metrics, process improvement, or lean techniques is preferred.
Working conditions
- Physical demands include lifting up to 49 pounds; frequent pushing, pulling, squatting, bending, and reaching; and standing or walking for up to 12 hours per shift.
- Work environments may have loud or variable noise, changing temperatures and weather, and stairs at some sites.
- The posting identifies the position in Windsor, Ontario.
Compensation
- Base salary range is CAD 98,900–165,200 annually; total compensation may include sign-on payments and restricted stock units.
- Benefits listed include health coverage, RRSP, DPSP, paid time off, and other well-being resources.
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