Operations Manager — Alpha Mile Delivery | Dubai, UAE

Role overview

Responsibilities

• Own day-to-day delivery operations and service performance.
• Lead and manage the Sales & Operations Operator team and coordinate closely with the Rider & Fleet function.
• Monitor live orders, rider availability, attendance, delivery completion, and operational exceptions.
• Ensure partners and customers receive reliable follow-up and resolve issues quickly.
• Track KPIs, identify recurring problems, and implement practical improvements.
• Maintain team accountability and escalate critical operational, partner, rider, and service issues to the Founder/General Manager.
• Support growth while maintaining service quality, rider availability, and operational discipline.
• Use operational dashboards and systems to manage and monitor performance.
• Prepare concise operational reports and action plans for management.

Requirements

• Proven operations management experience; experience in last-mile delivery, logistics, courier, 3PL, food delivery, or e-commerce operations is preferred.
• Strong knowledge of UAE/Dubai delivery operations.
• Strong leadership and team-management skills.
• Comfort managing riders, operational staff, and high-volume daily workflows.
• Strong problem-solving and decision-making ability; KPI-driven and highly accountable.
• Comfort using web dashboards, operational systems, and live performance data.
• Strong English communication skills; Arabic is advantageous.
• UAE experience is strongly preferred.
• The employer seeks a hands-on manager who takes ownership, builds processes, holds the team accountable, makes fast operational decisions, and protects service quality.

Compensation

• Pay is AED 4,500 to AED 5,000 per month.

Workplace

• Work location is in person.