Operations Manager

Role summary

Store operations and commercial performance

• Lead Area Managers and Store Managers in daily execution; ensure stores follow operational standards, SOPs, safety protocols, and compliance expectations.
• Own territory KPIs, including revenue, conversion, ATV, UPT, productivity, shrinkage, and customer service; conduct store visits and track follow-up actions.
• Drive territory commercial results; lead weekly and monthly business reviews, analyze sales trends, identify gaps, and build action plans.
• Coordinate promotions, campaigns, and seasonal launches with Marketing, VM, and Merchandising; prepare annual forecasts and support budgeting.

Merchandising and inventory

• Work with Merchandising and Allocation teams on product availability, replenishment, and assortment alignment across stores.
• Provide feedback on stock gaps, assortment performance, customer buying trends, and SKU productivity; support execution of visual standards and floor sets.

People and process leadership

• Coach Area Managers, support development and performance management, and contribute to succession planning and leadership pipelines with HR.
• Ensure appropriate staffing, optimized schedules, and labor aligned with productivity targets; drive a high-performance, customer-first culture.
• Monitor operational checklists, loss-prevention guidelines, audit standards, and health and safety; lead improvement initiatives and support retail-system and process rollouts.

Cross-functional collaboration

• Work with Operations, Merchandising, VM, Marketing, HR, and Finance on integrated commercial and operational plans.
• Represent Operations in brand, business, and strategic discussions when delegated; resolve escalated operational issues with relevant departments.

Education and experience

• Bachelor’s degree in business administration, Retail Management, Operations, or a related field is required; a master’s degree is preferred but not mandatory.
• Requires 7–10 years in large-format or specialty retail operations, including 3–5 years in multi-store leadership at Area Manager or Cluster Manager level.
• Proven international retail-brand management experience is required, preferably in sports, fashion, or lifestyle; multi-country experience is an advantage.
• Strong P&L understanding, commercial acumen, and experience managing high-volume retail operations are required.

Capabilities and certifications

• Capabilities include multi-store leadership, operational strategy and execution, financial performance, KPI analysis, customer experience, service excellence, retail standards, inventory, visual merchandising, compliance, and process improvement.
• People leadership, coaching, talent development, cross-functional stakeholder management, and project execution are required.
• Certifications in Lean Six Sigma, Retail Operations, or Project Management are advantageous.

Work arrangement

• Store visits and responsibility for daily store execution across territories indicate an onsite retail operations role.