Operations Manager

Role overview

Settlements and corporate actions

• Manage daily settlements, confirmations, matching, and payment instructions; process DVP, RVP, and FOP transactions and transfers.
• Coordinate with custodians, banks, brokers, and counterparties; investigate failed, unmatched, and pending trades and maintain accurate records.
• Process mandatory and voluntary corporate actions, review announcements, entitlements, dates, and payment details, and coordinate client elections by deadlines.
• Reconcile proceeds and entitlements; follow up on delayed payments, tax relief, refunds, supporting documents, tax withheld, and custodian records.

Reconciliations, payments, and billing

• Perform daily cash, securities, position, and transaction reconciliations against bank, custodian, broker, and internal records, including pool-level reconciliations where applicable.
• Investigate reconciliation breaks, document resolutions, and escalate issues; prepare operational reports, client statements, and portfolio reports.
• Prepare and monitor client funding, withdrawals, settlement payments, and other transfers; use working knowledge of SWIFT MT103/MT202 and payment investigations.
• Manage monthly client billing and fee calculations; verify client fees and reconcile custodian fees against invoices and agreed schedules.

Controls and process improvement

• Follow applicable ADGM/FSRA requirements and internal procedures; escalate unusual transactions, settlement failures, unexplained movements, and operational risks.
• Support audits, regulatory reviews, control testing, and remediation; maintain procedures, checklists, and process documentation.
• Identify automation opportunities for settlements, reconciliations, billing, and reporting; coordinate with Front Office, Compliance, Finance, IT, and external providers.

Knowledge and competencies

• Knowledge of securities operations, settlement cycles, custody, and DVP/RVP/FOP transactions; understanding of corporate actions, dividends, coupons, and voluntary elections.
• Experience in cash, securities, position, and fee reconciliations; working knowledge of SWIFT MT103/MT202 payments.
• Knowledge of client billing, fee collection, CRS/FATCA, W-8 forms, withholding tax, and tax reclaims.
• Understanding of operational risk, internal controls, and ADGM/FSRA requirements; Excel and operational systems proficiency.
• Strong analytical, numerical, problem-solving, and organizational skills, attention to detail, and effective stakeholder communication.
• Prior custody or securities operations experience is preferred; knowledge of ADGM and DIFC regulatory frameworks is an advantage.