Operations Manager

Role purpose

Regional operations and office establishment

• Lead office setup, statutory registrations, vendor onboarding, facilities management, and local service agreements.
• Develop operational policies, processes, and governance aligned with company standards.
• Manage administration, workplace services, logistics, IT coordination, business support, and readiness across Gujarat projects.
• Maintain relationships with local authorities, statutory bodies, landlords, and service providers.

Clients, safety and compliance

• Interface with clients, project stakeholders, and local authorities; support Project and Program Directors in client relationships and governance reviews.
• Resolve operational issues affecting project delivery or client satisfaction.
• Implement company HSE standards, promote safety, ensure regulatory and client compliance, and coordinate incident reporting, investigation, and corrective action.
• Support contractor and consultant HSE compliance and regional SHE culture.
• Lead regional ethics, integrity, compliance, and governance; ensure Code of Conduct and anti-bribery policy adherence, support audits, maintain records, and escalate concerns.

People, financial support and mobilization

• Recruit, onboard, and support staff; lead administrative and operational teams, manage local employee relations and HR processes, and promote engagement and retention.
• Support budgets and forecasts, control costs, review vendor contracts and invoices, and follow procurement and financial governance procedures.
• Lead project mobilization and coordinate staff, workspace, equipment, suppliers, infrastructure, and support services.
• Support project startup, execution, and close-out; monitor operational risks and mitigation.

Education and experience

• Bachelor's degree in Engineering, Construction Management, Business Administration, or a related discipline.
• MBA or postgraduate qualification is an added advantage.
• 10+ years in engineering consultancy, PMC, infrastructure consulting, or construction management.
• Experience establishing and managing regional or project offices and leading client-facing operations.
• Experience supporting large infrastructure, industrial, transportation, urban development, or capital projects; managing multidisciplinary teams; and working with government and private-sector clients in India.

Competencies

• People leadership, stakeholder influence, accountability, and ownership.
• Relationship-building, communication, negotiation, and client credibility.
• Organization, problem-solving, decision-making, and ability to manage multiple priorities.
• Understanding of HSE, ethics, risk, governance, and operational controls.
• Proactive, practical, high-integrity, resilient, culturally aware, and able to build operations from the ground up.

Performance measures

Onboarding

• New hires are required to attend an in-person Day 1 onboarding at an AECOM office location.