Operations Manager
Role Overview
The UGC Operations Manager oversees day-to-day operations for the UGC department.
The role manages production pipelines, coordinates artists and modelers, maintains quality standards, handles revisions and releases, and reports to directors.
The role is suited to someone who understands Roblox UGC, is highly organized, and can manage multiple projects.
Key Skills for This Role
Full Job Posting
Workplace
- This is a fully remote role requiring reliable, communicative collaboration with a remote team.
About Tricore Studios
Tricore Studios develops, operates, and scales Roblox games, UGC brands, and digital experiences.
The company works across game development, avatar content, UGC, and branded projects in the Roblox ecosystem.
Role Overview
The UGC Operations Manager oversees day-to-day operations for the UGC department.
The role manages production pipelines, coordinates artists and modelers, maintains quality standards, handles revisions and releases, and reports to directors.
The role is suited to someone who understands Roblox UGC, is highly organized, and can manage multiple projects.
Responsibilities
- Manage UGC department operations and keep the production pipeline efficient.
- Assign tasks to modelers, artists, and other creators based on priorities, deadlines, and production requirements.
- Manage artist and modeler deadlines, deliverables, revisions, communication, and performance.
- Track all UGC assets through planned, in-progress, revision, approval, delayed, and release stages.
- Review models and UGC assets before director approval and perform quality control across Roblox avatar asset categories.
- Ensure assets meet company quality standards and Roblox technical and Marketplace requirements.
- Coordinate revisions and communicate feedback clearly between the company and artists.
- Manage uploading, naming, descriptions, categorization, and release scheduling for UGC assets.
- Research Roblox Marketplace and avatar trends and identify future UGC opportunities.
- Recruit and evaluate creators, monitor quality and efficiency, and resolve production issues or bottlenecks.
- Track spending and organize payment schedules for artists and modelers based on approved work.
- Coordinate copyright matters, gather claim documentation, and report production progress, performance, spending, delays, and priorities.
Requirements
- Strong understanding of the Roblox UGC, Marketplace, and avatar ecosystem.
- Experience managing artists, modelers, freelancers, creative teams, or digital production pipelines.
- Ability to manage multiple projects, deadlines, revisions, deliverables, and contractor performance.
- Strong attention to detail and consistent quality standards across many assets.
- Familiarity with Roblox Studio and preparing and publishing avatar assets.
- Working knowledge of Blender and 3D asset production, including common modeling and quality issues.
- Understanding of Roblox UGC technical requirements, Marketplace requirements, and asset validation.
- Familiarity with Roblox avatar content such as hairs, heads, faces, clothing, and accessories.
- Ability to research trends and opportunities within the Roblox Marketplace.
- Comfort with spreadsheets, production trackers, and project management tools.
- Strong written and verbal English communication skills.
- Experience in Roblox UGC, game development, 3D production, digital content production, or creative operations is preferred.
What the Company Offers
- Work fully remotely with schedule flexibility around role requirements.
- Work directly with founders and directors with substantial ownership of responsibilities.
- Opportunity to improve workflows and make decisions in a fast-moving, low-bureaucracy environment.
- Competitive compensation with performance-based bonuses and potential growth into a larger leadership role.
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