Operations Manager
Role Overview
EDEN AESTHETICS, a premium aesthetic clinic in Dubai, seeks a highly experienced, hands-on Operations Manager.
The role leads clinic operations, develops high-performing teams, and maintains exceptional patient service standards.
Key Skills for This Role
Full Job Posting
Role Overview
EDEN AESTHETICS, a premium aesthetic clinic in Dubai, seeks a highly experienced, hands-on Operations Manager.
The role leads clinic operations, develops high-performing teams, and maintains exceptional patient service standards.
Key Responsibilities
- Oversee daily clinic operations and coordination between departments.
- Lead, motivate, and develop staff; build a positive, accountable, high-performing team.
- Manage recruitment, interviews, candidate selection, and onboarding.
- Monitor employee performance, identify training needs, and coach staff.
- Maintain premium patient service, VIP experience, and complaint resolution.
- Address operational challenges and improve SOPs, workflows, and internal processes.
- Monitor clinic performance, KPIs, staff productivity, and patient satisfaction.
- Ensure compliance with DHA regulations and internal quality standards.
- Work with management to support operational excellence and business growth.
Requirements
- Extensive management experience in aesthetic clinics in Dubai is mandatory.
- Proven leadership, recruitment, and team development skills.
- Excellent understanding of premium patient service and VIP expectations.
- Strong organizational, communication, and problem-solving abilities.
- Ability to take ownership, make decisions, and deliver measurable results.
- Knowledge of DHA requirements and clinic management systems.
- Fluent English communication skills.
What the Employer Offers
- Opportunity to take ownership of clinic operations, develop a strong team, and contribute to continued growth at an established, award-winning aesthetic clinic.
Work Location
- Work is in person.
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