Operations Manager (174373)

Requisition ID 174373 Posted The Palace LXR Hotels & Resorts

Job Summary

The Operations Manager's functions revolves around overseeing and managing various aspects of a hospitality establishment. Their primary purpose is to ensure that the business runs smoothly, efficiently, and delivers exceptional customer experiences for the successful day-to-day operations. They are responsible for delivering high-quality services, enhancing guest satisfaction, and maximizing revenue and profitability. Their role involves managing various departments and teams within the establishment to achieve these objectives.

Job Responsibilities 1

Ensure exceptional customer service is provided to guests at all times.

Handle guest inquiries, complaints, and requests to maintain high levels of guest satisfaction.

Implement and uphold service standards and guidelines.

Oversee daily operations of various departments, including front desk, housekeeping, food and beverage, and maintenance, and all other relevant departments within the establishment.

Monitor inventory and supplies to ensure proper stock levels.

Implement and improve operational procedures to enhance efficiency.

Develop and manage budgets for different departments and the overall establishment.

Monitor financial performance, control costs, and maximize revenue.

Analyze financial data and make strategic decisions to improve profitability.

Maintain high-quality standards in terms of cleanliness, maintenance, and service.

Conduct regular inspections and quality checks to identify and address any issues.

Collaborate with marketing teams to promote the establishment and increase sales.

Develop and execute sales and marketing strategies to attract more guests.

Ensure the establishment complies with all relevant laws, regulations, and safety standards.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Strong leadership and team management skills.

Strong communication, problem-solving skills, and the ability to work well under pressure.

Building a strong network within the industry, staying updated on industry trends.

Demonstrated strong commitment to delivering excellent customer service.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Vendor Management L3

Financial Management L3

Continous Process Improvement L3

Planning and Organizing L3

Customer Service L3

Build High-Performing Teams

Provide Direction

Agility

AI Fluency

Leadership_321977503

Quality_321977507

Boldness

Education

Bachelor's Degree in Hospitality or any related field