Operations Maintenance Manager
Skills
About This Role
Job Purpose
- The Country Operation & Maintenance Manager reports directly to technical director and oversees the Technical Support Manager, Regional Manager, and the wider O&M team within the operating market.
- The position focuses on ensuring that all day-to-day activities related to towers operations and maintenance are handled by the TASC team and/or TASC external vendors according to TASC policies and procedures according to local regulations.
- As the operations team leader, the O&M Manager should have substantial experience of tower technical design, tower configurations, tower integrity, ideal site conditions, technical team management, and health and safety regulations.
- Roles and Responsibilities
- Ensure all operations and maintenance activities are completed smoothly within specified service level agreements.
- Check and calculate the fuel consumption for the sites bases on Generator running hours.
- Allocate projects, milestones, and activities optimally, such that overall team performance is efficient and effective, and all due dates are met as expected.
- Monitor and manage technical resources and processes for a team of technicians and external vendors.
- Act urgently to resolve issues related to any emergency related to tower operations and safety.
- Resolve technical issues related to TASC Towers functional design, lighting systems, tower configurations, tower integrity, site access and other minor problems.
- Ensure proper documentation of all performed activities related to towers operations and maintenance, according to TASC policies and procedures, according local regulations.
- Ensure that the operations and maintenance team operate within its allocated budget.
- Oversee any contracts signed with external vendors that are related to operations and maintenance.
- Deliver training to the technical team to ensure technological readiness and outstanding performance.
- Cross-collaborate and communicate with other department members and managers, to ensure all tickets are appropriately resolved, and any urgent matter is handled adequately.
- Ensure that network availability complies with the SLA agreed upon with the mobile network operator (MNO).
- Participate in the creation of the yearly O&M budget.
- Develop and initiate KPIs to assess vendor performance.
- Oversee the monthly review and closing with each MNO.
- Perform any relevant tasks as assigned by the Line Manager.
Education
- Bachelor’s degree in engineering or related technical discipline
- PMP or other master’s degree preferred
Experience
- Seven (7) years’ experience with field operations and site maintenance and repair, including teams and vendors management
- Minimum five (5) years of experience in the Middle East market
• Problem-Solving & Decision-Making
- Communication
- Negotiation Skills
Technical
- Excellent leadership skills and ability to direct a team by setting goals and priorities that result in the achievement of operations and maintenance objectives.
- Expert-level knowledge of telecommunications site development processes and procedures.
- Strong strategic thinking capabilities that contribute to the efficient planning of operational activities for short-term and long-term execution.
- Outstanding interpersonal and communication skills and the ability to develop strong relationships with both internal and external stakeholders.
- Superb experience with towers construction and field operations and maintenance.
- Excellent ability to analyze operational and financial information to identify optimum outcomes and inform company initiatives.
Internal
- All Department
External
- Subcontractor/Customers
Working Conditions
- Standard office environment.
- Travel as required.
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