Operations Intern work from office

Role overview

Operational support

• Assist with day-to-day operational activities and complete assigned tasks on time.
• Coordinate with Sales, Customer Support, Warehouse, Logistics, and vendors.
• Track orders, dispatches, deliveries, pending cases, cancellations, refunds, and RTOs; follow up on pending orders and customer issues.
• Monitor NDR, delivery delays, and unresolved operational cases; coordinate to resolve escalations and bottlenecks.
• Support customer migrations, repeat-business opportunities, and order-related coordination.
• Track inventory and product availability; maintain accurate operational data, reports, and documentation.
• Prepare daily or weekly reports, follow SOPs, and escalate recurring issues to the reporting manager.
• Take on additional responsibilities assigned by the Operations Manager or Management.

Eligibility and skills

• Graduate or pursuing graduation in BBA, B.Com, BMS, MBA, or a relevant discipline; freshers are welcome.
• Strong Excel or Google Sheets knowledge and a basic understanding of e-commerce operations.
• Good communication, interpersonal, follow-up, and coordination abilities.
• Attention to detail, accuracy, analytical and problem-solving ability, and capacity to manage multiple tasks.
• A proactive approach, ownership, willingness to learn, and ability to work in a fast-paced, target-driven environment.
• Prior internship experience in Operations, E-commerce, Customer Support, or Administration is an advantage.

Performance expectations

• Complete assigned tasks within defined timelines and maintain accurate, updated operational records.
• Follow up proactively, communicate professionally with internal and external stakeholders, and follow company hierarchy, SOPs, and reporting processes.
• Demonstrate learning, discipline, and ownership; maintain confidentiality of company, customer, vendor, and commercial information.

Learning opportunities

• Learn end-to-end e-commerce operations, order and delivery management, and customer escalation handling.
• Gain exposure to inventory and vendor coordination, MIS and operational reporting, cross-functional coordination, and SOP management.

Work location and schedule

• Gurgaon; work location is in person.
• Working hours are as per company policy.

Pay and stipend

• The description says stipend is according to company policy and candidate profile.
• The posting lists pay of ₹10,000–₹11,000 per month.