Operations In-Charge
Skills
About This Role
1. Operational Management
- Supervise daily laboratory workflow and case distribution.
- Ensure cases are processed according to dentist prescriptions.
- Coordinate between departments (CAD/CAM, ceramics, model room, finishing, etc.).
- Monitor production schedules to meet delivery deadlines.
2. Team Supervision
- Manage dental technicians and support staff.
- Assign tasks based on technician specialization.
- Monitor staff performance and productivity.
- Provide training and operational guidance.
4. Client Coordination
- Communicate with dental clinics regarding case requirements, adjustments, or remakes.
- Handle client feedback and complaints.
- Ensure accurate case documentation and prescriptions.
5. Inventory & Materials Management
- Monitor dental materials such as zirconia blocks, ceramics, acrylics, implants, and alloys.
- Coordinate ordering of supplies.
- Ensure proper storage and usage of materials.
6. Equipment Management
- Oversee maintenance of laboratory equipment (CAD/CAM machines, milling units, furnaces, scanners).
- Coordinate repairs and servicing when necessary.
7. Compliance & Safety
- Ensure compliance with health regulations and lab safety standards.
- Maintain sterilization and infection control protocols.
8. Reporting
- Prepare operational reports for management.
- Track production metrics, remakes, and turnaround time.
- 2.
Education
- Diploma or Bachelor's degree in **Dental Technology**, **Dental Laboratory Technology**, or related field.
Technical Knowledge
- knowledge of dental prosthetics:
- Crowns and bridges
- Dentures
- Implants
- Orthodontic appliances
- Familiarity with **CAD/CAM dental technology** systems.
- Experience with digital workflows (intraoral scans, milling machines, 3D printing).
Skills
- Leadership and team management
- Production planning and workflow management
- Quality control expertise
- Problem-solving and decision-making
- Communication and client relationship management
- Attention to detail
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