Operations Head – Food Production & E-commerce Fulfillment

Overview

Operations & Team Management

• Supervise and manage 1–2 Operations Assistants responsible for:
• E-commerce order fulfillment and packing.
• Packaging and preparation of raw materials and finished products.
• Ensure all operational activities are completed accurately and on schedule.
• Monitor team performance and provide guidance and training when required.
• Maintain cleanliness, organization, and food safety standards within the facility.

Production Planning & Inventory Management

• Forecast production requirements based on sales trends, upcoming campaigns, and inventory levels.
• Plan and coordinate production schedules to ensure product availability.
• Monitor stock levels of raw materials, packaging materials, and finished goods.
• Coordinate replenishment with suppliers to avoid stock shortages or overstocking.
• Conduct periodic inventory counts and reconcile inventory discrepancies.

Logistics & Supply Chain Coordination

• Coordinate inbound and outbound logistics activities.
• Manage deliveries between suppliers, warehouses, fulfillment centers, and customers.
• Ensure timely dispatch of orders across various e-commerce and quick commerce platforms.
• Liaise with logistics providers and delivery partners to resolve operational issues.

E-commerce & Quick Commerce Operations

• Manage daily order flow across multiple online sales channels and quick commerce platforms.
• Ensure order accuracy, timely fulfillment, and compliance with platform requirements.
• Coordinate with platform representatives when needed to resolve operational issues.
• Monitor platform performance and identify opportunities for operational improvements.

Customer Service & Complaint Handling

• Handle customer inquiries, complaints, and special requests professionally and efficiently.
• Investigate customer issues and implement corrective actions when required.
• Maintain high customer satisfaction standards and service quality.

Retail & Event Operations

• Oversee day-to-day shop operations and ensure excellent customer experience.
• Plan and coordinate operational requirements for special occasions, seasonal campaigns, and promotional events.
• Support product launches and new business initiatives.

Exhibitions & Brand Representation

• Represent the company professionally during exhibitions, trade shows, and business events.
• Present products confidently to potential customers, partners, and distributors.
• Ensure exhibition setups are well-organized and aligned with brand standards.

Reporting & Continuous Improvement

• Prepare operational reports covering inventory, fulfillment performance, production planning, and logistics activities.
• Identify operational inefficiencies and recommend improvements.
• Support management in implementing new systems, processes, and operational initiatives.
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Qualifications

• Minimum 2 years of experience in operations, logistics, supply chain, food production, retail operations, or a similar role.
• Experience within food manufacturing, food packaging, snacks, confectionery, or FMCG industries is preferred.
• Valid UAE Driving license.

& Competencies

• Strong organizational and planning skills.
• Experience with inventory management and production forecasting.
• Ability to manage multiple priorities simultaneously.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• Presentable and confident when representing the company externally.
• Comfortable working in a fast-paced environment and under pressure.
• Proficiency in Microsoft Excel and basic operational reporting.
• Ability to lead small teams and drive accountability.

Preferred

• Experience managing e-commerce and quick commerce operations.
• Knowledge of food safety and handling standards.