Operations Fraud Analyst - Team Lead

Role overview

Key responsibilities

• Coordinate daily alert queues, assignments, coverage, and priority escalations.
• Investigate fraud alerts and analyze transaction, account, customer, and device indicators.
• Take authorized fraud-control and loss-mitigation actions, including restrictions, blocks, returns, and escalation.
• Review ACH, wire, Zelle, online banking, and check-related fraud activity.
• Perform quality checks, coach analysts, identify control gaps, maintain guidance, and document cases.
• Coordinate with bank partners and support customer notifications, recovery, and compliance.

Skills and abilities

• Advanced analytical and investigative skills, risk-based judgment, and ability to manage complex cases.
• Working knowledge of ACH, wires, Zelle, online banking, check processing, and applicable network requirements.
• Quality review, documentation, organization, case management, and workflow coordination skills.
• Strong written and verbal communication, coaching, and collaboration skills.
• Proficiency with core banking and fraud-monitoring systems, including SilverLake, and Microsoft Office.

Education and experience

• The provided description begins an Education and Experience section with “High school” but does not include the complete qualification.

Additional duties

• Comply with policies and procedures applicable to the Bank’s BSA/AML program.
• Scan, image, and index documents as needed; stay informed about compliance, fraud trends, network rules, and operational changes.
• Perform other duties as assigned.