{bc}
Apply
oracle

Operations Executive

Digitide Solutions
Pune, IND
Full-time
Junior · 2+ years experience
Onsite
Discovered 2 days ago

Full Job Posting

Qualifications

  • Bachelor's degree in Business, Finance, or related field.
  • Minimum 2 years of experience in BFSI back‐office or operations role.
  • Strong understanding of CLM (Contract Lifecycle Management) processes.
  • Excellent communication and interpersonal skills.
  • Proven ability to handle high‐volume customer interactions.
  • Analytical mindset with strong problem‐solving abilities.
  • Proficiency in MS Office Suite and relevant back‐office software.
  • Knowledge of regulatory requirements in the financial services sector.
  • Ability to work under pressure and meet tight deadlines.
  • Detail‐oriented with a focus on accuracy and quality.

Responsibilities

  • Monitor and manage daily back‐office workflow to meet SLA targets.
  • Supervise and support Customer Care Executives in handling inquiries and issue resolution.
  • Coordinate with cross‐functional teams to ensure accurate data entry and processing.
  • Escalate and resolve complex customer issues in collaboration with senior staff.
  • Maintain compliance with BFSI regulations and internal policies.
  • Prepare and present operational performance reports to management.
  • Identify process bottlenecks and implement continuous improvement initiatives.
  • Conduct training sessions for new hires and ongoing skill development.
  • Manage resource allocation and scheduling to optimize productivity.
  • Assist in the development and documentation of standard operating procedures.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Digitide Solutions

Customer Relationship Executive

Mahesāna, IND

Discovered TodayFull-time

CCE

Kolkata, IND

Discovered TodayFull-time

Executive

Hyderabad, IND

Discovered TodayFull-time

Customer Care Executive

Chennai, IND

Discovered TodayFull-time

Customer Service Associate

Hyderabad, IND

Discovered TodayFull-time

Customer Relationship Executive

Surat, IND

Discovered TodayFull-time

Executive HR

Pune, IND

Discovered TodayFull-time

FOS Collection Executive

Delhi, IND

Discovered TodayFull-time