Operations Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support.
Key Skills for This Role
Full Job Posting
Job Description
We are looking for a detail-oriented and proactive Operations Executive to join our team.
The candidate will be responsible for monitoring transactions, handling client queries, coordinating
with internal teams, and ensuring smooth transaction processing and client support.
Key Responsibilities
- Monitor, verify, and approve transactions as per company process and compliance
requirements
- Handle client queries related to transaction status, delays, failed payments, and
- beneficiary fund receipt issues
- Coordinate with internal teams and banking partners for transaction investigations and
- resolutions
- Respond to clients professionally through email and other communication channels
- Send regular transaction status updates and follow-up emails to clients
- Maintain and update Excel/MIS sheets for all client queries, complaints, transactions
- issues, and resolutions
- Ensure all client issues are tracked, resolved, and properly documented
- Escalate critical or unresolved cases to the respective teams promptly
- Maintain accuracy, confidentiality, and operational efficiency in daily activities
Requirements
- Bachelor’s degree in B.Com, BBA, BBM, BA, MBA, or any banking/finance-related field
- Freshers are welcome to apply
- Good verbal and written communication skills in English
- Basic knowledge of banking, remittance, payment operations, or financial services
- preferred
- intermediary or Proficiency in MS Excel and basic computer applications
- Strong attention to detail and problem-solving skills
- Ability to manage multiple tasks and work in a fast-paced environment
Preferred Skills
- Experience in customer support, banking operations, or payment processing is an added
- advantage
- Understanding of transaction monitoring and compliance processes preferred
- Good coordination and follow-up skills
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EFICYENT
Content Writer
Dubai, UAE
Company Description EFICYENT is a global fintech platform revolutionizing cross-border payments for businesses and financial institutions. Operating across 100+ countries, EFICYENT provides multi-currency wallets, local
Specialist - Influencer Marketing
Dubai, UAE
About EFICYENT EFICYENT specializes in cross-border payments and international money transfers for businesses and individuals. It simplifies global transactions by offering multi-currency accounts, real-time currency con