Operations Executive
Role Overview
Oversee hard and soft services within a mixed-use community, including cleaning, maintenance, landscaping, facilities management, valet, and car wash services.
Coordinate on-site with relevant authorities and third-party service providers, support the line manager, and monitor daily operational expenditures against approved budgets.
Key Skills for This Role
Full Job Posting
Role overview
Oversee hard and soft services within a mixed-use community, including cleaning, maintenance, landscaping, facilities management, valet, and car wash services.
Coordinate on-site with relevant authorities and third-party service providers, support the line manager, and monitor daily operational expenditures against approved budgets.
Responsibilities
- Support the Operations Manager with day-to-day operations and maintenance across hard and soft services, security, concessions, and other community requirements.
- Supervise on-site activities and technicians or workers to ensure safe, efficient work that meets quality, operational, and SLA/KPI standards.
- Coordinate facilities contractors and service providers, review performance, verify completed work against service levels, and identify efficiency improvements.
- Serve as the main on-site focal point between contractors and internal departments.
- Inspect community premises, report deficiencies, operational issues, and HSE concerns, and follow through on corrective actions.
- Oversee preventive and corrective maintenance, monitor PPM schedules, maintain records, and coordinate maintenance, delivery, and site-access requests.
- Assist with operational inspections, shop and kiosk lease verifications, reporting, storage, and material or stock management.
- Control daily operations and expenditure within assigned authority, referring financial, commercial, and work approval matters to the Operations Manager.
Qualifications and experience
- Bachelor’s degree or Diploma in Civil, MEP, or Facilities Management Engineering, or an equivalent qualification.
- At least 10 years of relevant experience, including at least 5 years in Facilities Management and/or Operations within Qatar or the GCC.
- Strong knowledge of retail and mixed-use community operations, facilities management, hard and soft services, maintenance practices, and contractor management.
Technical knowledge and capabilities
- Working knowledge of CMMS, PPM systems, construction methods, and maintenance requirements for retail and residential properties.
- Ability to monitor service quality against agreed KPIs and SLAs.
- Strong problem-solving, coordination, communication, and on-site management skills; able to respond to operational issues, tenant and resident needs, emergencies, and service provider matters.
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