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Operations Executive
CodeGama
Bengaluru, IND
Full-time
Mid-Senior
Onsite
Discovered 4 days ago
Transaction monitoringTransaction processingClient supportMicrosoft ExcelBasic computer applicationsEnglish
Role Overview
The Operations Executive monitors transactions, handles client queries, coordinates with internal teams, and supports smooth transaction processing and client service.
Key Skills for This Role
Transaction monitoringTransaction processingClient supportMicrosoft ExcelBasic computer applicationsEnglish
Full Job Posting
Role overview
The Operations Executive monitors transactions, handles client queries, coordinates with internal teams, and supports smooth transaction processing and client service.
Key responsibilities
- Monitor, verify, and approve transactions under company processes and compliance requirements.
- Handle questions about transaction status, delays, failed payments, and beneficiary fund receipts.
- Coordinate transaction investigations and resolutions with internal teams and banking partners.
- Respond to clients by email and other channels; send status updates and follow-up emails.
- Maintain Excel/MIS records of queries, complaints, transaction issues, and resolutions.
- Track and document client issues, escalate critical or unresolved cases, and maintain accuracy and confidentiality.
Requirements
- Bachelor's degree in B.Com, BBA, BBM, BA, MBA, or a banking- or finance-related field.
- Good verbal and written English communication; proficiency in MS Excel and basic computer applications.
- Strong attention to detail and problem-solving skills; ability to handle multiple tasks in a fast-paced environment.
- Freshers are welcome to apply.
Preferred skills and experience
- Basic knowledge of banking, remittance, payment operations, or financial services is preferred.
- Customer support, banking operations, or payment processing experience is an added advantage.
- Understanding of transaction monitoring and compliance processes is preferred; good coordination and follow-up skills are noted.
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