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Operations Executive

Digitide Solutions
Gujarat, IND
Full-time
Onsite
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in MS Office and other relevant software.
  • Previous experience in a customer service or operations role is preferred.
  • A proactive and solution-oriented mindset.
  • Excellent time management and prioritization skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Willingness to learn and adapt to new processes.
  • A positive and customer-centric attitude.

Responsibilities

  • Assist the CCE team in handling customer inquiries and providing accurate information.
  • Support the resolution of customer issues and ensure timely follow-ups.
  • Maintain accurate records and documentation of customer interactions.
  • Collaborate with the CCEs to develop and implement efficient operational processes.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Ensure compliance with company policies and procedures.
  • Provide administrative support to the CCE team as needed.
  • Assist in training and onboarding new CCEs.
  • Maintain a positive and professional attitude at all times.

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