oracle

Operations Executive

Digitide Solutions

Agra, IND

Full-time

Junior · 2+ years experience

Onsite

Discovered 3 weeks ago

Full Job Posting

A minimum of 2 years of experience in a customer-facing role, preferably in a back-office setting.
Excellent communication and interpersonal skills, with a customer-centric approach.
Strong problem-solving abilities and a proactive mindset.
Proficiency in using customer relationship management (CRM) systems and MS Office.
Ability to work independently and manage multiple tasks effectively.
Analytical skills to interpret data and make informed decisions.
A positive attitude and a passion for delivering exceptional customer service.
Willingness to learn and adapt to changing business needs.
Strong organizational skills and attention to detail.
A high school diploma or equivalent; a college degree is preferred.

Handle customer inquiries and provide timely, accurate information and solutions.
Maintain a high level of customer satisfaction by resolving issues and ensuring a positive interaction.
Collaborate with cross-functional teams to streamline operations and improve processes.
Monitor and analyze customer feedback to identify areas of improvement.
Ensure compliance with company policies and procedures, especially in customer-facing roles.
Train and mentor new customer care executives, fostering a culture of excellence.
Maintain accurate records and documentation of customer interactions and support cases.
Assist in developing and implementing strategies to enhance customer service and operational efficiency.
Stay updated with industry trends and best practices to enhance our services.

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