Operations Executive

JOB PURPOSE

• To assist and support the Operations Team in organising our portfolio of conferences and exhibitions, and any new products or launches. This is a great opportunity for a self-motivated and ambitious individual looking to develop skills within the exhibitions industry and offers great progression.
• KEY ACCOUNTABILITIES:
• Communication
• Ensure professional and first-class customer communications (exhibitor/sponsor/contractor) always.
• Pre-show and on-site exhibitor liaison and support via phone and email, answering incoming exhibitor enquiries in a timely and efficient manner
• Manage scheduled communication to go out at key stages of the event process regarding all logistical details, as relevant to the programme format and customer needs.
• Onsite management of the Organiser’s office, where required
• Speaker liaison on small events, pre-event and/ or onsite management. Including creating and sharing speaker briefing notes, collating biographies/ photos/ presentations, and working with content team to update conference programmes.
• Admin/ Database Management
• Management of exhibitor and contractor databases
• To assist in the processing & confirmation of exhibitor information and to monitor exhibitor responses to ensure all necessary information is received on time.
• Assisting in the production of the exhibitor manual, including reviewing current content and researching information relevant for that specific event
• Updating and maintaining show floor plans
• Project Management
• Plan and execute successfully the operational and logistical elements of small projects, or events, with the support of manager e.g. the Exhibitor Day.
• Obtaining multiple quotes and negotiating costs for services being managed, working on tender processes.
• Building knowledge of Health & Safety best practice both pre-event and onsite
• Budgets
• Developing awareness of budgets
• Assist with processing invoices and raising PO’s for suppliers.
• Managing and updating sections of operational event budgets, with support of manager. Keeping costs firmly under control.
• System Management
• Manage Salesforce and Operational processes – including creating and keeping up to date with event Ops CPAs
• Using project management tools such as Monday.com
• Successfully create, update and monitor stand and event inventory
• Relationship Management
• Externally – Communicate proficiently with external/ international contractors, sponsors, exhibitors and venues. Building and maintaining excellent working relationships.
• Internally – Interacts effectively with fellow team members and other office departments.
• Additional Tasks
• Assisting with travel and accommodation requirements (as required)
• Coordinating on site freight requirements
• General admin and adhoc projects
• QUALIFICATIONS, EXPERIENCE, & SKILLS:
• Key requirements for the role
• Ideally would have 1-2 years’ experience in conferences and exhibitions.
• IOSH Certification desirable.
• Attention to detail when completing admin based tasks
• Communication – excellent written English and verbal communication skills
• Budget experience – inputting to event budgets and keeping within the budget set.
• Ability to work under pressure and to deadlines
• Flexibility – required as the post includes some travel and out of hours’ work relating to events.
• Knowledge of MS Office Suite, including: MS Word, PowerPoint, Outlook, and Excel
• Open to international travel in Asia, Africa, Europe and North America
• Personal Attributes
• Customer Focused – put the customer at the heart of everything we do
• Team Player – ability to work well in a team as well as independently
• Harding working - Strong work ethic representing our industry leading brands
• Studious - Desire to learn and embrace best practice
• Respectful – demonstrate consistency and reliability in all areas
• Collaborative – display open communication and innovation
• Proactive – take initiative on opportunities and test your ideas
• Efficient – display excellent time management and prioritisation
• dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.