Operations Executive

About the role

Customer requirements and device preparation

• Capture fleet, equipment, device, sensor, and platform-feature requirements with Sales and Operations.
• Create device and configuration plans before installation.
• Configure hardware and sensors, ensure required stock is available, and test devices before dispatch.

Installation and fleet onboarding

• Coordinate installations with the technical field team and provide proactive remote support and troubleshooting.
• Validate device, SIM, and equipment details during and after installations.
• Map machines, devices, and features to customer platform accounts according to requirements.
• Confirm devices communicate and data is accurate and reliable before customer handover.

Data, testing, and process improvement

• Monitor live data for silent devices, gaps, and mismatches after go-live.
• Maintain device and fleet records from activation through reassignment and decommissioning; reconcile records with Accounts and vendors.
• Test devices and configurations, support trials of new devices and vendor solutions, and share results and recommendations.
• Maintain process documentation and continuously improve SOPs.

What you'll bring

• Ownership, high standards, curiosity about connected devices and data platforms, and strong organizational skills.
• Able to manage multiple devices, clients, and tasks; communicate with customers, business teams, technical teams, and vendors.
• Comfortable with large record lists and working knowledge of Google Sheets or Excel.
• 1–3 years in operations, data, technical support, or a similar role.
• Degree in IT, engineering, business, or a related field, or equivalent experience.
• Interest in IoT devices and products or technologies is a nice to have.

Pay

• From AED 4,500 per month.

Work location

• In person in Dubai, UAE.