Operations Excellence MANAGER
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Key skills for this role
About the Role
Role Description The Operations Excellence Manager role at Salon Monétique National du Sénégal is a part-time, hybrid position based in Abu Dhabi, with flexibility to work remotely for part of the schedule.
Key Skills for This Role
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Role Description
The Operations Excellence Manager role at Salon Monétique National du Sénégal is a part-time, hybrid position based in Abu Dhabi, with flexibility to work remotely for part of the schedule.
The role focuses on designing, implementing, and monitoring operational improvement initiatives across key business processes to enhance efficiency, quality, and customer satisfaction.
The Operations Excellence Manager will analyze workflows, identify bottlenecks, and lead process re-engineering projects using data-driven methods and continuous improvement frameworks.
This position will collaborate with cross-functional teams to define performance metrics, standard operating procedures, and governance tools that support consistent execution.
The role also includes preparing clear reports and dashboards, facilitating training and knowledge-sharing sessions, and supporting change management to ensure adoption of new practices.
Qualifications
- Strong background in operations management, process improvement, or business transformation, preferably in financial services, payments, or technology-driven environments.
- Practical experience with continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and process mapping, with the ability to translate analysis into actionable plans.
- Proficiency in data analysis and performance measurement, including defining KPIs, building dashboards, and extracting insights from operational data.
- Proven ability to manage cross-functional projects, prioritize multiple initiatives, and deliver results within agreed timelines in a part-time capacity.
- Excellent communication, facilitation, and stakeholder management skills, with the capacity to influence without direct authority and support change adoption.
- Comfort working in a hybrid setup, effectively coordinating between on-site teams in Abu Dhabi and remote work arrangements.
- Bachelor’s degree in Business, Operations Management, Engineering, Finance, or a related field; advanced degree or relevant professional certification (e.g., Lean Six Sigma) is an advantage.
- Experience in payments, fintech, banking, or a regulated industry is highly beneficial, along with familiarity with risk, compliance, and quality standards.
- Strong organizational skills, attention to detail, and a structured approach to documentation, reporting, and standard operating procedure development.
- Professional proficiency in English; additional language skills relevant to the region are an asset.
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