Operations Excellence General Manager

Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: Remote – Travel within UK required

At DHL Supply Chain, Operations Excellence is about more than improving today's processes. It is about working alongside our customers to understand their long-term ambitions, challenge traditional thinking and design smarter, more efficient supply chains. From network design and automation to Lean improvement and strategic change, our Operations Excellence team turns complex operational challenges into practical solutions that deliver lasting value.

As our Operations Excellence General Manager, you will be at the heart of that journey. Working with senior DHL and customer stakeholders, you will shape multi-year improvement roadmaps, identify new opportunities and lead strategic initiatives from initial concept through evaluation and into delivery. This is an influential role where your ideas, insight and leadership will help transform operations, improve performance and strengthen our customer partnerships.

**✅**WHAT YOU'LL DO

• Partnering with senior customer and DHL leaders to understand their strategic priorities and identify opportunities to improve supply chain performance.
• Shaping a multi-year Operations Excellence roadmap covering areas such as network design, automation, process improvement and the flow of goods.
• Leading the evaluation of multiple strategic initiatives, agreeing clear objectives, defining scope and prioritising projects based on customer and operational needs.
• Using data, operational insight and Lean methodologies to uncover cost reduction opportunities and develop robust, commercially credible business cases.
• Bringing together project managers, subject matter experts and operational leaders, coaching them to deliver successful and sustainable change.
• Supporting operations with complex performance challenges, using DMAIC and Lean tools to identify root causes and develop practical solutions.

**✅**WHAT YOU'LL BRING

• Have significant leadership experience within complex supply chain, logistics, warehousing, transport or manufacturing operations.
• Can see the bigger picture, turning customer ambitions and emerging industry trends into clear, achievable operational strategies.
• Are passionate about process excellence and have strong knowledge of Lean, Six Sigma or other recognised continuous improvement methodologies.
• Are analytical, commercially aware and comfortable making well-reasoned recommendations, even when all the information is not yet available.
• Know how to influence senior stakeholders, build trust across different organisations and lead people who may not report directly to them.
• Bring curiosity, energy and ambition, with the confidence to challenge established thinking and push the boundaries of what great operations can achieve.

**✅**WHY JOIN US?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private Medical Insurance
• 26 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

**✅**BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing X date. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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