Operations Director

About This Role

Position Title: Operations Director

Reports to: Executive Director

Supervises: Marketing & Communications Specialist, Finance Manager, Office Administrator, Events & Membership Manager (dual reporting), and Intern

Job Summary: The Operations Director is responsible for ensuring the seamless functioning of AmCham Abu Dhabi’s day-to-day operations and the efficient delivery of all programs and services. The role provides strategic and operational leadership over office administration, marketing and communications, IT systems, supplier management, and program implementation. The Operations Director ensures operational excellence, brand consistency, and strong alignment between administrative functions, program execution, and AmCham Abu Dhabi’s overall strategy and mission.

This position requires an experienced professional capable of managing multi-disciplinary teams, streamlining workflows, ensuring compliance, and driving innovation in support services and communications.

Key Responsibilities:

Operational Management

• Oversee all office operations, facilities, and administrative support functions.
• Ensure compliance with internal policies, contracts, and UAE regulatory requirements.
• Manage supplier relationships, service agreements, and procurement to ensure cost-effective operations.
• Supervise IT systems, licenses, and technology support to enable efficient communication and digital engagement.
• Coordinate cross-departmental planning to ensure alignment of all operational activities with AmCham’s annual goals and strategy.
• Develop and monitor operating budgets for events, programs, and administrative functions.
• Implement systems and tools to track performance, budgets, and operational efficiency.

Program Development & Delivery

• Lead the design and execution of

AmCham Abu Dhabi’s program portfolio in coordination with the Executive Director and Committee Chairs, Co-Chairs.

• Ensure each program aligns with AmCham’s mission

, member needs, and stakeholder expectations.

• Oversee program timelines, deliverables, and quality assurance across all initiatives.
• Leads

Events & Membership Manager to

execute

seamless event logistics and impactful delivery.

• Develop key performance indicators (KPIs) and reporting mechanisms to evaluate program success and inform future improvements.

Marketing and Communications Oversight

• Supervise the Marketing & Communications Specialist to ensure cohesive and professional brand representation across all channels.
• Oversee creation of digital, print, and video content to promote programs, membership, and AmCham visibility.
• Ensure timely and consistent media

engagement, press releases, and social media activity.

• Collaborate with the Business Development & Partnerships Director to support sponsorship and partnership visibility across communication platforms.
• Maintain brand integrity and ensure alignment with the organization’s messaging and strategic positioning.

Governance & Coordination

• Support the Executive Director in ensuring proper implementation of governance and compliance policies.
• Prepare operational reports, dashboards, and documentation for board and committee review.
• Act as operational liaison between staff and committees to guarantee that operational capacity supports strategic objectives.
• Ensure timely and transparent internal communication among all functions.

For internal alignment, hold joint weekly planning meetings or maintain a shared performance dashboards.

People Management

• Supervise, mentor, and evaluate the performance of direct reports.
• Build a collaborative and efficient work environment emphasizing accountability, innovation, and service excellence.
• Oversee the internship program and support capacity building within the team.
• Ensure clear goal setting, performance tracking, and professional development for all operations team members.

Collaboration with Other Directors

• Work closely with the Business Development & Partnerships Director on membership growth, event execution, and sponsor engagement.
• Partner with the Finance Manager on budget controls, procurement processes, and vendor payments.
• Support the Executive Director in board-related operations, committee coordination, and executive reporting.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred).
• 7–10 years of experience in operations or program management within membership-based, non-profit, or corporate organizations.
• Proven ability to manage teams, budgets, and multiple projects simultaneously.
• Strong understanding of event and program logistics, communications, and stakeholder management.
• Leadership, organizational, and interpersonal skills.
• High proficiency in Microsoft Office, CRM systems, and digital collaboration tools.

Key Competencies

• Strategic and operational thinking
• Project and process management
• Communication and stakeholder coordination
• Budgeting and financial oversight
• Leadership and staff development
• Brand and marketing awareness
• Problem solving and adaptability