Operations Desk Coordinator - Ellenwood FT

Essential Duties and Responsibilities

• Other duties and responsibilities may be assigned.
• Provide courteous, timely, effective, and accurate communication to customers, carriers, and internal team members through emails and phone calls.
• Accurately set up outbound shipment information within multiple systems for multiple customers.
• Effectively communicate with drivers arriving at the driver check-in window.
• Coordinate the placement of inbound shipments with the Account Managers and Dock Supervisors.
• Perform yard and dock walks to properly and accurately account for all trailers on site.
• Maintain reports and spreadsheets throughout the day and submit them internally and to the customers, if required.
• Report any findings and general notes on daily processes to their manager/supervisor.
• Report any malfunctioning equipment or programs to their manager/supervisor.
• Ability to speak, read and interpret documents, routine reports and correspondence printed in English such as policies and procedures, freight bills, bills of lading, and printouts, invoices, and work orders.
• Must be able to execute all the above functions and meet all the above demands safely, posing no threat to themselves or those around them while doing so, and must willingly comply with applicable safety regulations in the completion of all work.
• 0-2 years of experience in freight consolidation and/or shipping and receiving environment, or related field is desired.
• High school diploma or equivalent preferred.
• Excellent verbal and written communication skills.
• Must be detail oriented and accurate along with the ability to multi-task.
• Must be able to demonstrate basic typing and computer skills. These should include checking and sending emails, the ability to use Microsoft Excel and Word, answering and transferring phone calls, electronic document filing, and office machine operation.
• Familiarity with AS400 and PC applications.
• Must be able to work in a team environment and support other team members.
• Takes pride in doing good work, have a positive attitude, and promotes SECO’s fundamentals.
• Ability to prioritize tasks and manage time efficiently and effectively.
• Ability to understand all safety requirements and cautions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

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