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Operations Data Analyst
Genworth Financial Mortgage Indemnity Limited
Sydney, AUS
Full-time
Mid
Onsite
Discovered 1 weeks ago
excelsql
Key Skills for This Role
excelsql
Full Job Posting
Responsibilities:
- Sourcing, cleansing, analysing & communicating data sets related to various aspects of Helia’s operations. This could include application metrics, sales data, customer feedback, third party data etc.
- Monitoring key operational performance data, including developing dashboards and reports to help visualise this data for stakeholders
- Identifying trends, patterns and anomalies in data and investigating root causes, including sourcing additional data to understand why certain outcomes are occurring
- Summarising analysis into key insights that can be shared with stakeholders and customers, leveraging data visualisation techniques
- Attending customer and stakeholder meetings to support the business owner presenting and discussing insights
- Responding to adhoc queries from stakeholders and customers relating to operational data
- What You’ll Bring You’ll bring a curious and analytical mindset, with the ability to challenge assumptions, identify trends and uncover root causes. Commercially astute and proactive, you’ll draw on multiple data sources to form objective, well-informed insights that support decision-making across teams and enhance the customer experience. You’ll also demonstrate the following attributes:
- A curious mind, with data exploration at the forefront
- Analytical skills including demonstrated experience of working with data to provide actionable insights
- Ability to work with internal and external stakeholders to source relevant data
- Extensive experience with querying languages – preferably snowflake SQL
- Experience with PowerBI for effective data visualisation
- Ability to communicate insights to different levels of management
- Commercial acumen and market awareness
- Attention to detail and results orientated
- Demonstrated experience in an operational environment
- Experience working with customers to understand needs rather than wants
- Financial background or LMI experience/knowledge desirable
- Intermediate Excel skills
- At Helia, we’re building a team focused on creating opportunities and brighter futures for our people. When you join Helia, you become part of an organisation that genuinely cares about what matters to you — whether that’s work-life balance, flexible ways of working, wellbeing, or professional growth. We offer a range of benefits and support designed to help you thrive both personally and professionally.
- Helia is a place where you can grow, learn and make a meaningful impact. We foster a collaborative and inclusive culture where innovation, continuous learning and cross-functional teamwork are encouraged to deliver great customer outcomes. Located in the heart of North Sydney, our office offers a vibrant workplace experience with some of Sydney’s best views.
- If you are interested in joining a company where you can realise your full potential and grow, we would love to hear from you!
- We have a diverse business community: our people, our customers and communities are reflective of this and as an organisation we are committed to continually hiring a diverse workforce. We ensure our people always feel supported and we do this by our openness to flexible work options and our commitment to inclusion, regardless of career level, life-stage, or experience.
Qualifications
- A curious mind, with data exploration at the forefront
- Analytical skills including demonstrated experience of working with data to provide actionable insights
- Ability to work with internal and external stakeholders to source relevant data
- Extensive experience with querying languages – preferably snowflake SQL
- Experience with PowerBI for effective data visualisation
- Ability to communicate insights to different levels of management
- Commercial acumen and market awareness
- Attention to detail and results orientated
- Demonstrated experience in an operational environment
- Experience working with customers to understand needs rather than wants
- Financial background or LMI experience/knowledge desirable
- Intermediate Excel skills
- At Helia, we’re building a team focused on creating opportunities and brighter futures for our people. When you join Helia, you become part of an organisation that genuinely cares about what matters to you — whether that’s work-life balance, flexible ways of working, wellbeing, or professional growth. We offer a range of benefits and support designed to help you thrive both personally and professionally.
- Helia is a place where you can grow, learn and make a meaningful impact. We foster a collaborative and inclusive culture where innovation, continuous learning and cross-functional teamwork are encouraged to deliver great customer outcomes. Located in the heart of North Sydney, our office offers a vibrant workplace experience with some of Sydney’s best views.
- If you are interested in joining a company where you can realise your full potential and grow, we would love to hear from you!
- We have a diverse business community: our people, our customers and communities are reflective of this and as an organisation we are committed to continually hiring a diverse workforce. We ensure our people always feel supported and we do this by our openness to flexible work options and our commitment to inclusion, regardless of career level, life-stage, or experience.
About Genworth Financial Mortgage Indemnity Limited
Insurance170 employeesFounded 1965
Australian public LMI provider helping lenders manage mortgage risk and people buy homes with smaller deposits.
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