Operations, Customer Service & Brokerage Manager
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Key skills for this role
About the Role
Operations, Customer Service & Brokerage Manager – Freight Forwarding & Logistics UAE Experience UAE Driving License Required Fluent in English – Spoke and Written Arabic Speaking is an Advantage Experience Required Minimum 5 years of experience in Freight Forwarding and Logistics.
Key Skills for This Role
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Overview
Operations, Customer Service & Brokerage Manager – Freight Forwarding & Logistics
Uae Driving License Required
Fluent in English – Spoke and Written
Arabic Speaking is an Advantage
Experience Required
- Minimum 5 years of experience in Freight Forwarding and Logistics.
- UAE freight forwarding experience is mandatory.
- Experience in Operations Customer Service and Brokerage
- Experience handling Free Zone operations and documentation is remarkable advantage, especially in Dubai Airport Free Zone (DAFZA) and Jebel Ali Free Zone (JAFZA).
Key Responsibilities
- Handle daily freight forwarding operations, handle shipments A to Z (quoting till invoicing)
- Manage Air Freight, Sea Freight, and Courier shipments.
- Prepare and process shipping and customs documents.
- Work on Dubai Trade, Calogi, and Dubai Customs systems.
- Coordinate with overseas agents, airlines, shipping lines, and courier companies.
- Arrange shipment pickups, deliveries, and transportation.
- Follow up shipment status and resolve operational issues.
- Provide regular updates and support to customers.
- Maintain strong relationships with customers and business partners.
- Ensure compliance with UAE customs and shipping regulations.
Skills Required
- Strong knowledge of freight forwarding operations.
- Experience with Dubai Trade, Calogi, and Dubai Customs portals.
- Knowledge of Free Zone procedures, including DAFZA and JAFZA, is an advantage.
- Good communication and customer service skills.
- Ability to handle multiple shipments and meet deadlines.
- Strong problem-solving and organizational skills.
- Good knowledge of MS Office and email communication.
What We Are Looking For
A proactive logistics professional who can independently manage freight forwarding operations, customer service, documentation, customs processes, and shipment coordination from start to finish.
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