Operations Coordinator

Role overview

Responsibilities

• Manage inventory, forecast quantities, and process product orders.
• Manage accounts receivable, invoicing, purchases, and reporting to bookkeepers.
• Handle web shop orders from receiving and picking through shipping, and answer customer service inquiries.
• Check work for accuracy and maintain organized, searchable, traceable records across departments.
• Administer training course bookings and similar programs, including staffing, materials, communications, and records.
• Conduct analysis and data-gathering projects to support decisions.
• Field and route calls and emails; assist with document editing, travel booking, and scheduling.
• Work with UK Head Office on scheduling, records, and policies, and identify process efficiencies.
• Contribute to network projects collaboratively with franchisees, partners, and colleagues.
• Occasional travel may be required in the GTA, elsewhere in Canada, and rarely England.

Essential requirements

• At least one year of experience in a demanding administrative role.
• High proficiency in written email and verbal English communication.
• Working knowledge of Excel, Word, Outlook, PowerPoint, and Teams; spreadsheet skills are important.
• Ability to work independently and execute projects with minimal oversight.
• Attention to detail and accuracy, while understanding how details fit into the bigger picture.
• Organization and prioritization skills to manage competing tasks without items being missed.
• Teamwork skills and ability to work with people of different personalities and backgrounds.
• Comfort working across several areas and projects at once; resilience and a solution-oriented approach.
• Proven ability to support business growth through efficient, conscientious administration.
• Ability to thrive in a dynamic, changing environment.

Desirable experience and qualifications

• A full driver's license and access to a personal vehicle are desirable.
• Experience in a start-up, customer service, baby- or aquatics-focused business, franchise business, inventory management, accounts receivable, or bookkeeping is desirable.

Workplace and travel

• Work Location: In person.
• The role may require very occasional travel in the GTA, to other parts of Canada, and rarely to England.

Compensation and benefits

• Pay is $50,000–$55,000 per year.
• Benefits listed include casual dress, onsite parking, and a store discount.