Operations Coordinator

Position Summary

Responsibilities

• Managing booking requirements.
• Allocating services with suppliers and in our systems for tour requirements including meals, guides, site entrances, ferries, trains and coaches.
• Maintaining regular contact with our suppliers.
• Contracting bus companies and ferries
• Quality control of services .
• Responsibility for operational costs for the area.
• Participation in preparation of data for budgets.
• Supporting and being a source of information for Tour Directors .
• Developing product information to support sales staff and Tour Directors .
• Supervising tour itineraries within the region, checking for feasibility and logistics.
• Preparing suggestions for tour development.
• Approving and processing invoices.
• Managing booking requirements: keeping track of assigned group space and special requirements, tracking and notifying any changes.
• Allocating services with suppliers assuring best balance of price and quality, in a timely manner.
• Logistical supervision while groups are in Europe and dealing with emergency situations on tour when needed.

Requirements

• A bachelor’s degree.
• Proficiency in English with a second European language preferable
• Good knowledge of European geography and culture.
• Work experience in a field related to tourism and/or experience abroad preferred.
• Strong communication and presentation skills including the ability to work with all levels of employees.
• The ability to work under tight deadlines and with budget constraints.
• Proficient computer skills and the ability to learn new software products a must.
• Ability to travel to assigned regions.
• Strong negotiation and budget management skills.
• Ability to multi-task projects and responsibilities and strong prioritization skills.