Operations Coordinator (Female Admin)

Overview

Key Responsibilities

• Plan, schedule, and coordinate daily deep cleaning bookings
• Assign teams (Team Leaders & Cleaners) based on job requirements
• Ensure all teams are deployed on time and jobs run smoothly
• Handle last-minute changes, staff absences, and replacements
• Coordinate with drivers for transportation and route planning
• Communicate with customers for confirmations and updates
• Monitor job progress and ensure service quality standards
• Handle complaints and resolve operational issues efficiently
• Maintain and manage data using **Zoho CRM** and internal systems

Requirements

• Minimum **2 years experience in a cleaning company (mandatory)**
• Strong experience in **deep cleaning operations**
• Must have hands-on experience using **Zoho CRM (mandatory)**
• Excellent **English communication skills**
• Strong **customer service and problem-solving skills**
• Good knowledge of **Dubai locations and routing**
• Ability to handle **teams, drivers, and field staff**
• Able to work under pressure and manage multiple bookings daily

Job Type: Full-time

Application Question(S)

• Do you have experience in ZOHO CRM ?

Experience

• Cleaning company: 2 years (Required)