Operations Coordinator
Role Overview
Provides flexible administrative and processing support across the Olympia Benefits Operations team.
Entry-level role rotating through claims, payments, banking administration, plan maintenance, records management, and other operational functions.
Works under established procedures and appropriate supervision to support accurate, timely, consistent service.
Key Skills for This Role
Full Job Posting
Role overview
Provides flexible administrative and processing support across the Olympia Benefits Operations team.
Entry-level role rotating through claims, payments, banking administration, plan maintenance, records management, and other operational functions.
Works under established procedures and appropriate supervision to support accurate, timely, consistent service.
Responsibilities
- Receive, verify, and process claims; support claim audits and quality-control reviews.
- Assist with claim payments, funding transactions, deposits, refunds, remittances, commissions, and other payment processing.
- Screen banking uploads, EFT and PAC files, deposits, payment reports, and supporting documents.
- Maintain payment records, audit trails, and documentation-retention requirements.
- Complete routine plan and account maintenance, including terminations, refunds, company information changes, and account updates.
- Perform accurate data entry; handle personal, financial, medical, and business information confidentially.
- Monitor Operations channels and ticket queues, respond to routine inquiries, and escalate complex matters appropriately.
- Collaborate with internal teams and rotate functions to cover workload fluctuations, absences, and peak periods.
Education and experience
- Post-secondary education in Business Administration, Office Administration, Accounting, Financial Services, or a related field.
- At least 2 years’ experience in administration, customer service, financial services, or operational processing.
- An equivalent combination of education and experience will be considered.
Skills and competencies
- Microsoft Office proficiency and ability to learn benefits administration, claims, payment, banking, and ticketing systems.
- Strong attention to detail, organization, and time management.
- Basic analytical and problem-solving skills, including identifying inconsistencies.
- Ability to manage changing priorities, maintain confidentiality, and work effectively with others.
- Communication, service, adaptability, accountability, and teamwork.
Work arrangement
- Employment is full-time and on-site.
Additional condition
Employment is conditional on successful criminal background check and employment verification; additional screening may be required.
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