Operations Controller

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.

As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world.

The company operates globally, with offices worldwide and headquarters in Northbrook IL.

For more information visit teletracnavman.com .

Teletrac Navman is a Vontier company.

%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:985.185px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWeekend Call Handler – 6am to 2pm, Saturday and Sunday%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EJoin the Teletrac Navman Connected Services Team – Leaders in Vehicle Security%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ETeletrac Navman Connected Services is not just a brand; it%27s a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we%27re looking for dynamic individuals to propel our customer service to new heights%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EAbout the Role:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWe are growing our team%3C/strong%3E and we’re looking for a proactive and customer-focused Call Handler to join our Connected Services team onsite in the Milton Keynes office. This is a fast-paced, critical role supporting vehicle tracking, emergency response, and EV charging services.%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EThis is an onsite weekend-only position, working Saturday and Sunday, 6am to 2pm, including applicable bank holidays.%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWork-Life Balance Commitment:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EWe value our employees and believe in maintaining a healthy work-life balance.%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EThis opportunity is strictly for individuals seeking part-time weekend work only and is not suitable for those already working full-time Monday to Friday.%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EAs a Call Handler:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EYou’ll be the first point of contact responding swiftly to system alerts, alarms and Emergency calls (E-calls) and Breakdown calls (B-calls) and EV charging support. You’ll remain resilient during peak times and use your calm telephone manner to provide excellent customer support.%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat You’ll Be Doing:%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin:12px 0px;padding:revert;%22%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EDeliver outstanding customer service over the phone%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3ERespond to system alerts, alarms, and customer notifications%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EManage and document vehicle theft cases, emergency, and breakdown calls%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EProvide support for EV charging queries%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EEnsure all calls are handled efficiently within service level agreements (SLAs)%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EComplete administrative tasks accurately and in a timely manner%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EWork collaboratively within a small, supportive team%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cdiv class=%22block__field--line-break%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);flex-basis:100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;height:0px;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/div%3E%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:985.185px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? 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You’ll be living local to the Milton Keynes office, able to work 6am to 2pm Saturday AND Sunday, and NOT working full time.

• Fluent English, spoken & written
• Excellent customer service skills with a confident telephone manner
• Strong attention to detail and accuracy
• Ability to stay calm and prioritise in a high-pressure environment
• Good IT skills and ability to learn new systems quickly
• A proactive, problem-solving mindset
• Flexibility and reliability, with willingness to cover shifts when required

Desirable (but not essential)

• Previous experience in an operations centre, control room, or similar environment
• Good geographical knowledge

• Be part of a 24/7 operations team supporting essential services
• Make a genuine impact by helping customers in critical situations
• Gain experience in a fast-paced, technology-driven environment
• Full onboarding and support to be successful in your role.
• Work with a collaborative and supportive team

If you thrive under pressure and enjoy helping people in urgent situations, we’d love to hear from you—apply today!

Interviews will be conducted via Teams video calls AND in-person at our Milton Keynes office.

Note: We are unable to provide sponsorship.

All applicants must have the right to live and work in the UK.

*!

WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves.

We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

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Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

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At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

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Job Details Organization: Teletrac Navman Job: Customer Support Primary Location: Europe-United Kingdom-Buckinghamshire-Milton Keynes Schedule: Part-time