Operations Assistant

Are you organised, hands-on and someone who takes pride in getting things right? We’re looking for a Service Centre Operations Assistant to play an important part in keeping our Tool Service Centre running smoothly and ensuring our customers receive the fast, reliable service they expect from Hilti. This role as an Operations Assistant is a fantastic opportunity to see how the Tool Service Centre works; it’s a great foundation role on which to build your long-term career at Hilti.

You’ll be at the heart of the day-to-day operation of our Tool Service Centre, supporting everything from the receipt and dispatch of tools AND stock to inventory processes, Waste Electrical and Electronic Equipment (WEEE) compliance and continuous improvement. It’s a busy, practical role where attention to detail really matters. You’ll take ownership of your workload, work closely with colleagues across the business and look for smarter, more efficient ways of getting things done. Responsibilities include:

Accurately receive and process tools arriving at the Service Centre for repair

Coordinate the efficient dispatch of repaired tools, stock and loan equipment using arrange of carriers

Complete goods receipt and put-away activities accurately and efficiently

Support stock management and help maintain accurate inventory records

Carry out WEEE-related activities in line with internal and external requirements

Use 5S and Lean principles to identify opportunities to improve processes and efficiency

Manage your own workload to support agreed service levels and turnaround times

Work collaboratively with colleagues across the business to improve processes and deliver a great customer experience

We’re looking for someone who:

Has a conscientious approach and a great eye for detail

Can organise and manage multiple processes efficiently

Takes ownership and uses their initiative rather than waiting to be asked

Sets high standards for themselves and takes pride in completing work accurately

Is comfortable using Microsoft Office and learning systems such as SAP

Communicates confidently and works well with different teams

Brings a positive, collaborative attitude and enjoys being part of a team

Is enthusiastic about continuous improvement and finding better ways of working

Is keen to learn, develop and act on feedback

This is much more than an administration role. You’ll gain exposure to different parts of our service operation, build your understanding of how Hilti supports its customers and have opportunities to develop your skills and career. You’ll join a supportive team where ideas for improvement are encouraged, people take ownership of what they do, and everyone plays a part in delivering an outstanding service. If you’re someone who likes being busy, enjoys getting things organised and is always looking for ways to make things work a little better, we’d love to hear from you.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.