Operations Assistant / Operations Coordinator / Operations Executive
Role Overview
The operations role focuses on improving daily business processes, cross-department execution, and operational efficiency.
The role reports to an Operations Manager, Head of Operations, or COO and collaborates with procurement, logistics, customer service, administration, finance, sales, and field teams.
Key Skills for This Role
Full Job Posting
Role overview
The operations role focuses on improving daily business processes, cross-department execution, and operational efficiency.
The role reports to an Operations Manager, Head of Operations, or COO and collaborates with procurement, logistics, customer service, administration, finance, sales, and field teams.
Responsibilities
- Track operational deliverables, resolve workflow bottlenecks, enforce SOPs, and maintain cross-functional project momentum.
- Monitor daily operational KPIs and performance metrics; coordinate service delivery and fulfillment logistics.
- Track vendor performance against SLAs and audit process compliance.
- Maintain operational inventory records, prepare departmental status reports, and manage administrative logistics for operations teams.
Qualifications and experience
- Bachelor's degree or diploma in Business Operations, Business Administration, Supply Chain Management, Management, or a related field.
- 1–3 years of experience in operational workflows, business process administration, service delivery coordination, or project tracking.
- Experience monitoring routines, enforcing SOPs, improving workflows, coordinating fulfillment, tracking vendor SLAs, and compiling operational data and reports.
Tools and professional skills
- Practical experience with cloud collaboration or task-management software such as Microsoft 365, Google Workspace, Jira, Asana, Monday.com, or Trello.
- Intermediate-to-advanced Excel or Google Sheets skills, including lookup functions, pivot tables, SUMIFS, and trend trackers.
- Adherence to corporate policy, internal audit controls, and PDPA/GDPR data protection requirements.
- Strong communication, organization, problem-solving, adaptability, and attention to detail.
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