OPERATIONS and CLIENT RELATIONS EXECUTIVE

Role overview

Responsibilities

• Process company formations, licenses, visas, amendments, renewals, and cancellations.
• Manage client relationships with proactive communication, advice, and timely follow-up; own applications through completion.
• Liaise with free zones, PROs, and government authorities; resolve processing issues and escalate complex cases with proposed solutions.
• Maintain CRM records, client files, and documentation; coordinate handovers between Sales, Operations, PRO, and Finance.
• Drive renewals, retention, upselling, and cross-selling; prevent errors, rejections, penalties, and rework.
• Meet service, productivity, client satisfaction, and commercial KPIs, and stay current with UAE regulations.

Essential requirements

• Proven UAE business setup operations experience and strong knowledge of free zone licensing, visas, renewals, and government procedures.
• Ability to manage multiple applications independently, accurately, and on time.
• Strong client communication, relationship management, and problem-solving skills.
• High attention to detail, personal accountability, and commercial awareness.
• Proficiency in CRM systems, document management, and digital workflows.
• Willingness to respond to urgent client matters outside normal office hours, including weekends.

Compensation

• The description lists AED 4,500 plus commission and a pay range of AED 4,000–5,000 per month.

Workplace

• Work location is in person in Business Bay, Dubai.

Application

• Applicants are asked to summarize their UAE business setup experience, free zone authorities worked with, services personally processed, and client account types managed.