Operations Analyst, Production Support

Role overview

Responsibilities

• Monitor production batch job flows across z/OS, VSE, HP, UNIX, Windows, and iSeries using ZEKE and MVS/ISPF.
• Identify problems through monitoring and inbound calls, emails, or tickets; engage operations and support staff to resolve issues.
• Review errors with management, recommend permanent solutions, and identify potential impacts to the bank.
• Implement application changes and verify successful, accurate outcomes.
• Maintain JIRA shift reports and other online documents, and support assigned projects.
• Ensure service availability meets client expectations and service-level agreements.
• Use ZEKE, ZEBB, MVS, ISPF, IMS, DB2, OMS, OnDemand, OMVS, CICS, ServiceNow, and Connect:Direct daily.

Required qualifications

• Undergraduate degree with an IT background.
• Demonstrated written, oral, and presentation communication skills, and ability to assess stakeholder and project communication needs.
• Strong organizational and time-management capabilities; able to meet deadlines and quality standards while handling multiple tasks.
• Availability for a 7x24x365 environment, on-site work, rotating 8-hour or 12-hour shifts, rotating on-call duty, weekends, and holidays.

Nice-to-have qualifications

• Change-management experience in complex programs with frequent requests and competing priorities is described as ideal.
• JCL environment and mainframe computing experience is nice to have.
• Programming or coding experience in one or more listed technologies is nice to have, including COBOL, REXX, Angular, React/Vue.js, VBA, C#, C++, or Node.js.
• A postsecondary degree majoring in Computer Science, Engineering, or Technology is nice to have.

Work schedule

• Rotating 8-hour or 12-hour shifts, rotating on-call schedule, and rotating weekend and holiday coverage.
• The posting states 37.5 work hours per week.

Workplace

• The role requires on-site work at RBC Centre in Toronto.

Employment details