Operations Administrator - Retail | Pittsburgh, PA

Position Summary

Essential Duties and Responsibilities

• Coordinate Design Center communications and operational procedures with market operations and design leadership.
• Conduct daily and month-end reviews and audits to ensure transactions are accurately recorded, reconciled, and deposited.
• Verify monthly batch postings are complete before month-end processing.
• Identify, research, and resolve accounts receivable issues.
• Address customer inquiries by contacting factories and internal departments.
• Monitor custom softgoods and window treatment transactions, logs, and open-order reports.
• Coordinate delivered sales and labor invoices so they are booked in the same fiscal period.
• Maintain inventory control, fixed-asset listings, cycle counts, and variance research.
• Provide personnel direction and support, including input for reviews, coaching, counseling, and training.
• Coordinate facility maintenance and manage customer service issues with leadership.
• Train design consultants on clean selling practices to reduce errors and unnecessary inventory.
• Track gross margin, analyze reports, and implement corrective measures.

Knowledge, Skills, and Abilities

• Bachelor's degree in business management or related field plus at least one year of business and customer-service experience, or high school diploma/equivalent plus at least three years of experience.
• Supervisory experience is preferred.
• Strong communication, decision-making, and customer-problem resolution skills are required.
• Candidates must be organized, able to work independently, and able to manage multiple projects simultaneously.
• Candidates must use sound independent judgment in unusual situations.
• A valid driver's license is required unless an approved alternate means of transportation is available during business hours.
• Some weekend work is required at the immediate supervisor's discretion.

Pay Transparency

• The hourly wage range is $22 to $25 per hour, commensurate with experience.
• This is a non-exempt role and is eligible for overtime pay for hours worked over 40 in a workweek.

Benefits

• Benefits include a 401(k) plan with employer contributions, medical, dental, vision, life, disability, flexible spending, commuter savings, and employee assistance plans.
• Additional offerings include an employee purchase program, paid time off, health savings account, and voluntary insurance options.