Operations Administrator

The Operations Administrator provides day-to-day administrative and customer service support for our Vancouver Island transportation operation.

Your work will involve a combination of operational administration, customer communication, order and system updates, reporting, and delivery documentation. You’ll manage many of your regular responsibilities independently while working with the Operations Manager and the broader team when exceptions or unusual situations arise.

This isn’t a traditional desk job where every day looks exactly the same. Transportation is a fast-moving environment, and priorities can change throughout the day as deliveries are completed, customers need information, or operational issues arise.

Your day will typically involve:

Processing and maintaining delivery and transportation documentation

Entering and updating orders and operational information

Completing shipment and delivery confirmations

Communicating delivery updates, delays, and service issues

Responding to customer and internal operational inquiries

Preparing recurring reports and customer-specific information

Reviewing information for accuracy and following up on missing or incomplete details

Coordinating information between Operations, Drivers, Customer Service, Warehouse, Finance, and other teams

Stable, full-time employment

A weekday-focused operational environment

Competitive compensation and benefits

A role with a mix of independent work and regular interaction with customers and coworkers

Exposure to transportation, logistics, and operational systems

A structured environment where accuracy and follow-through matter

A team-oriented workplace where your work directly supports the daily operation

Process and maintain documentation required for daily transportation and delivery activities

Complete order entry, shipment confirmations, delivery confirmations, and related system activities

Prepare recurring operational and customer-specific reports

Maintain information used to monitor delivery performance and customer service

Respond to customers regarding delivery status, service issues, and operational inquiries

Communicate delivery delays, service exceptions, and special requirements

Coordinate information between customers and internal operational teams

Investigate routine delivery and administrative issues and assist with follow-up and resolution

Assist with operational projects and process improvements

Provide backup support for related administrative activities as required

You’ll likely be successful in this role if you:

Are highly organized and comfortable managing several priorities at once

Pay close attention to detail and take pride in accurate work

Are comfortable working independently once you’ve learned a process

Communicate clearly and professionally with both customers and coworkers

Enjoy solving routine problems and following issues through to completion

Can adapt when priorities change during the day

Are comfortable learning and working within multiple computer systems

Prefer a role where your work has a direct connection to the daily operation

Experience with transportation management, order management, or similar business systems

Previous experience in trucking, logistics, distribution, or another operational environment

Experience working directly with customers in an administrative or service role

Commercial Logistics Inc. is an asset-based transportation company providing less-than-truckload (LTL) and truckload (FTL) services throughout British Columbia. Pacific Rim Distribution is our Vancouver Island operation. Commercial Logistics is part of Mullen Group.

To apply, please send your resume to [email protected] .