Operations Administrator

Who you are

• Competencies / Skills / Knowledge / Experience
• Essential
• Ability to work efficiently under pressure and tight deadlines
• Excellent organisational and administrative skills
• Previous event experience
• Excellent IT skills including Microsoft Office, Excel and Adobe
• Excellent formatting skills
• Excellent attention to detail
• Excellent communication skills
• Desirable
• Experience in procurement
• Experience with Monday.com, Jotform or Pleo
• Experience on Zendesk
• Knowledge of live music industry
• Behaviours
• The following attributes determine how the role will be carried out and are required to be a success
• Extremely well organised and self-motivated
• High level of integrity and discretion
• Flexibility
• Maturity and level-headedness
• Proactive approach to problem solving
• What the role includes
• Work closely with the Event Manager to deliver events and festivals, collaborating with the Ticketing, Marketing, Finance and Promoter teams
• Manage procurement documentation, including quote trackers (Jotform, Monday.com) and comparisons, to support informed procurement decisions
• Manage the supplier contracting process
• Liaise regularly with site management teams to understand all aspects of each event
• Book and negotiate hotels and accommodation throughout the year
• Run end-to-end staff and customer accreditation
• Manage the accommodation and catering budgets, reporting costs accurately to the Event Manager and Finance
• Reconcile expenses on Concur and Pleo
• Keep all documentation organised and filed correctly
• Manage diaries and fortnightly event calls, taking notes and tracking actions
• Provide Cuffe & Taylor and wider teams with all show information, including staff handbooks
• Book and manage promoter reps and freelancers across festivals and theatre tours
• The main contact for charity partners and volunteers before and during shows
• Manage the resident information process, drafting letters and coordinating distribution and working on site with the resident liaison team
• Respond to customer emails in Zendesk and produce event FAQs and customer information
• Organisation of the warehouse and delivery of items to site such as office equipment and artist liaison items.
• Management of the promoter office on site
• Support the Live Nation Sustainability Team with tasks and data
• Work on site at events and festivals, including evenings and weekends
• Undertake ad hoc tasks as required
• Equal Opportunities
• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
• The Company
• Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
• APPLICATION DEADLINE: Monday 26th October 2026. We reserve the right to close applications at any time.
• #CuffeandTaylor
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.