Operations Administrator (12 month FTC)

Your Role

• The Education & Scholarships team is seeking an experienced and highly organised Operations Administrator to provide reliable, high-quality support in a busy and fast-paced environment. This Operations Administrator must be able to manage competing priorities and deadlines with accuracy and discretion, communicate confidently with colleagues and external contacts, and use their administrative and digital skills to support effective ways of working.
• The Operations Administrator will contribute to the coordination and delivery of team projects, help maintain accurate information across various systems, and support the development and testing of new processes.

Your Responsibilities

• Support the Operations Manager and Operations Coordinator in their roles.
• Provide general administrative support across the team, including meeting and scheduling, note taking and ensuring actions are recorded, and preparing resources.
• Provide support across the team, supporting different functional areas during peak period and as directed by the programme priorities.
• Identify and implement improvements to administration, processes, and operations across the programme, including maximising the use of technology and software.
• Support project tracking and maintenance, helping to ensure that timelines, tasks, and deadlines remain on track, whilst communicating updates to relevant stakeholders.
• Collaborate with the team and third parties to administrate, test and improve systems, including maintaining the CRM database and ensuring key data is kept up to date.
• Conduct research as necessary, including the collection of data and feedback to facilitate continuous improvement.
• Support the creation, review and maintenance of team guides, including best-practice guidance and workflow documentation.
• Support the recruitment, onboarding and training processes for both volunteers and temporary workers.
• Support the planning and logistics for meetings and events.

Requirements

• Essential Skills, Qualifications & Experience:
• Proven administration experience in a busy team, delivering high-volume output to deadlines.
• Exceptionally organised with the ability to balance multiple projects in a fast-paced environment, staying on top of deadlines and deliverables.
• Excellent attention to detail.
• Experience using databases, able to reliably and accurately check and enter data.
• Technically proficient – confident learning new systems; excellent MS Office skills.
• Strong verbal and written communication and interpersonal skills, able to represent an organisation and its values, particularly over email.
• Sensitivity, discretion, and an understanding of the legal requirements when handling personal information and data.

Desirable Skills, Qualifications & Experience

• Experience working in a start-up environment with adaptable skills to accommodate a range of different duties.
• Experience supporting or administrating Salesforce.
• Experience using project and task management tools (Asana and Jira) to organise projects, track timelines and manage outstanding actions.
• Experience supporting software testing, including user acceptance (UAT) by following user stories and test scripts.

Our Benefits

• Salary: £30,000 - £35,000 (dependent on experience) + travel allowance + bonus
• Enhanced holiday. Our annual leave allowance is 25 days plus 8 bank holidays and an additional 3 days between Christmas and New Year. You will also have the opportunity to purchase an additional 5 days annual leave in January and July.
• Pension - Employer contribution 7.5%, minimum employee contribution 5%
• Life Assurance.
• Income Protection
• Private Medical Insurance as standard for you, your partner and any dependents. Including hospital Cash Plan
• Employee discounts
• Electric car scheme
• Nursery Salary Sacrifice scheme
• Cycle to Work Scheme
• Family Planning
• Neurodiversity support including advise and assessments
• Coaching & Therapy services

Working Together – What It Involves